At Webziy.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.
1. Return Eligibility
You may request a return if:
- The item received is damaged, defective, or broken.
- You received the wrong product.
- The product has a manufacturing defect.
- The item is unused, in its original condition, and in its original packaging.
To be eligible for a return, you must submit your request within 7 days of receiving your order.
2. Non-Returnable Items
The following items are not eligible for return:
- Products damaged due to misuse, negligence, or improper handling.
- Items showing signs of use or wear.
- Products without original packaging, tags, or accessories.
- Clearance, sale, or promotional items (unless received damaged or defective).
- Customized or personalized products.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Provide your order number.
- Share clear photos or videos showing the issue.
After verification, we will arrange a replacement, return, or refund as applicable.
4. Return Process
To initiate a return:
- Contact our customer support team.
- Provide your order details and reason for return.
- Follow the instructions provided by our support team.
Please do not return products without prior approval.
5. Refund Policy
Once your returned item is received and inspected:
- You will receive a notification regarding the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method.
- Refunds typically take 5–10 business days to reflect, depending on your bank or payment provider.
6. Replacement Policy
Where possible, we may offer a replacement instead of a refund for:
- Damaged products
- Defective products
- Incorrectly delivered products
Replacement availability depends on stock availability.
7. Return Shipping
- If the return is due to our error (wrong, damaged, or defective product), return shipping costs will be covered by Webziy.shop.
- For other approved returns, shipping charges may be the responsibility of the customer.
8. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation may not be possible and the standard return process will apply.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider or payment service.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us.
10. Contact Us
For any return, replacement, or refund-related inquiries:
Website: Webziy.shop
Email: support@webziy.shop
We are committed to ensuring a smooth and fair resolution for all return and refund requests. Thank you for shopping with Webziy.shop.